Privacy Policy
Last updated: January 2025
Introduction
Rubena Jessa Real Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number)
- Property preferences and search criteria
- Communication history and correspondence
- Website usage data and analytics
How We Use Your Information
- To provide real estate services and property recommendations
- To communicate about properties, market updates, and services
- To improve our website and user experience
- To comply with legal and regulatory requirements
- To send you newsletters and marketing communications (with your consent)
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
- Personal data is retained for as long as necessary to provide services
- Transaction records are maintained per legal requirements (typically 7 years)
- Marketing communications are stored until you opt out
- You may request deletion of your data at any time by contacting us
Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in our operations (e.g., email services, analytics)
- Real estate boards and MLS systems as required for property listings
- Legal professionals and financial institutions when necessary for transactions
- Law enforcement or regulatory authorities when required by law
Your Rights
Under applicable privacy laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Object to processing of your personal data
- Request data portability
- File a complaint with regulatory authorities
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve functionality and analyze usage. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
For privacy-related questions, requests, or concerns, please contact:
This privacy policy is compliant with Canadian privacy legislation including PIPEDA (Personal Information Protection and Electronic Documents Act), Alberta's Personal Information Protection Act (PIPA), and applicable provincial laws. We are committed to protecting your privacy in accordance with all applicable laws and regulations.